Returns & Exchanges
At Assay Jewelers, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your selection, we offer a 30-day return policy for all unworn items in their original packaging.
Initiate Your Request
Log into your account or visit our returns portal with your order number and email address to start the process.
Package Your Jewelry
Carefully place the item in its original box along with any certificates of authenticity and secure it inside a padded shipping envelope.
Ship It Back
Affix the prepaid shipping label provided via email and drop the package off at any authorized courier location.
Quality Inspection & Refund
Once our master jewelers inspect the piece for quality assurance, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing